Contact Black and Decker Customer Service
Black and Decker Phone Numbers and Emails
Toll-Free Number:
-
(800) 544-6986
Black and Decker Email:
How to Contact Black and Decker Customer Service?
Most Popular Number:
| Total calls: 5 379 | Issues resolved: 251 | Last call: Jun 18, 2025 |
Black and Decker Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Black and Decker Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Black and Decker is 8005446986. 73% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Black and Decker may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Black and Decker Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Black and Decker is 8005446986. 73% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Black and Decker may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Black and Decker mainly because of product/ service, request for information and return/ replace.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Black and Decker is support.blackanddecker@sbdinc.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Black and Decker Website:
Black and Decker Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
1000 Stanley Drive,
New Britain,
Connecticut 06053
Black and Decker Customer Service Reviews
Terrible. They said theyd send me a replacement and did not.
Will report .. call me 651290**** urgent
The new Black & Decker air conditioner arrived with a missing part, and the customer service line we called hangs up after 5 minutes each time after being on hold for support. We called four times and each time, it hangs up after 5 minutes.
Contacting them via their website results in an agent stating they can't help because a different company handles issues related to the Black & Decker air conditioning unit we purchased. We're left without support on a brand new product, unable to get parts for it.
We have also tried emailing directly with zero response. We're not sure what is going on at Black & Decker, but this will be the last product we purchase from them.
How Good is Black and Decker's Customer Service?
Summary of Black and Decker Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Black and Decker?
Product/ Service Question:
- “Garment steam iron not working”
- “Battery question”
- “Battery compatability”
Request for Information Question:
- “Question on your pole saw”
- “Have a question about air fryer”
- “Looking for parts”
Return/ Replace Question:
- “Need to order replacement filters for Dustbuster”
- “Replacement part”
- “Need replacement for space saver coffee maker”
Payments and Charges Question:
- “Dustbuster not charging”
- “My vaccum cleaner is not getting charged”
- “Need a new charger cord”
Staff Question:
- “Service for ac”
- “Ac service”
- “Bad service arty general to you”
Shipping and Delivery Question:
- “The ten speed blender I bought from Amazon is having missing parts at the bottom of the container”
- “How do you get the spool up of the weed eater number St 4000”
- “Missing parts of vacumm cleaner”
Website/ Application Question:
- “Installation of steam iron”
- “Otg installation”
- “Installation”
Account Question:
- “My account balance”
- “Washing machine code E2 error”
- “I want to know if I can get a part for my Weedwhacker”
Employment Question:
- “Job”
- “Check employment scam”
- “Payroll”
Refund Question:
- “Refund”
- “I WOULD LIKE MY 5.00 REFUND FOR MY CHAT WITH REPAIR MAN”
- “I would like a refund on a coffee pot.”
Activation/ Cancellation Question:
- “To cancel an order”
- “Unsubscribe STOP all ads perminently”
- “Cancel order”
Cards Question:
- “Ordered one Dustbuster last night and said shop didn't recognize my credit card so I did it again and this morning showed three. Don't know what's going on”
- “How do you open your model HLVC315B to discard what you pick up?”
- “No warranty registration card in box”
Other Question:
- “Parts”
- “Iron”
- “Ac is not cooling”
Compare Black and Decker Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
