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Contact Black and Decker Customer Service

How to Reach a Person at Black and Decker

Verified Contact Information

Toll-Free Number:

  • 1-800-544-6986
Call Now
Send Message

Legal:

  • 1-410-716-3900
    DMCA Inquiries

Accessibility:

webaccessibility@sbdinc.com

Customer Service:

internetadmin@sbdinc.com
Warranty
wecare@sbdinc.com

Legal:

commlegal@sbdinc.com
support.blackanddecker@sbdinc.com
Office in Canada

Black and Decker Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Black and Decker Phone Number
1 (800) 544-6986
Average Hold Time
00:01:50
Average Calls duration
4 minutes
Most Popular Black and Decker Email Address
support.blackanddecker@sbdinc.com
Black and Decker Live Agent Availability
4% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
View full overview

How to Contact Black and Decker Customer Service?

You can reach the Black and Decker customer service team by dialing (800) 544-6986. This phone number is the direct line to their customer support, where you can get assistance with various matters such as product inquiries, warranty details, or any other general support you may require.

The corporate office address for Black and Decker is 701 East Joppa Road, Towson, MD 21286, United States. This is where their headquarters is located, and it serves as the central hub for their operations and management. You can also send in your queries and issues through correspondence sent to this address.

You can chat with the customer service representatives of Black and Decker via the company’s official website. When you land on the homepage of Black and Decker website, scroll down to the bottom of the page till you find the chat box. However the chat used an automated bot to respond, but you can anytime during the conversation request to talk with a real customer service person. Or, you can also submit a request form, which is available on the website, demanding your issues to be answered.

PissedConsumer Club

Contact Information

Black and Decker Website:

Black and Decker Help Center:

Corporate Office Address:

Stanley Black and Decker, Inc.
701 E. Joppa Road, MS TW230
Towson, Maryland 21286
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 5:00pm EST

More contact details

How Customers Rate Black and Decker Support?

4.7 / 5
Good

Based on 6.7K calls to Black and Decker customer support through PissedConsumer.com and 12 survey responses.

Total Calls
6.7K
Avg Call Duration
03:13
Issues Resolved
14%

Why Customers Call Black and Decker?

Top Reasons of Customers Calls

  • Product/ Service 38%
  • Customer Inquiries & Issues 34%
  • Request for Information 10%
  • Return/ Replace 6%
  • Payments and Charges 5%
  • Staff 3%
  • Shipping and Delivery 2%
  • Account <1%
  • Website/ Application <1%
  • Employment <1%
  • Refund <1%
  • Activation/ Cancellation <1%
  • Cards <1%

Product/ Service

38%
  • "Ac showing error"
  • "Warranty"
  • "Warranty call me no one picks the phone up repeat calls"

Customer Inquiries & Issues

34%
  • "Can you fix a mixer?"
  • "Problem w iteem"
  • "Parts"

Request for Information

10%
  • "I am extremely disatified with the dust buster I recently bought. I wish to talk with someone and not having an email correspondence.d not"
  • "Question on your pole saw"
  • "Have a question about air fryer"

Return/ Replace

6%
  • "Replace bad unit warranty issue i already explan to consumer service"
  • "Need replacement filter"
  • "Need to order replacement filters for Dustbuster"

Payments and Charges

5%
  • "Needing a charger"
  • "Dustbuster not charging"
  • "my vaccum cleaner is not getting charged"

Staff

3%
  • "Service for ac"
  • "Ac service"
  • "Bad service arty general to you"

Shipping and Delivery

2%
  • "The ten speed blender I bought from Amazon is having missing parts at the bottom of the container"
  • "How do you get the spool up of the weed eater number St 4000"
  • "Missing parts of vacumm cleaner"

Account

<1%
  • "My account balance"
  • "Washing machine code E2 error"
  • "I want to know if I can get a part for my Weedwhacker"

Website/ Application

<1%
  • "Installation of steam iron"
  • "Otg installation"
  • "Installation"

Employment

<1%
  • "Job"
  • "check employment scam"
  • "Payroll"

Refund

<1%
  • "Refund"
  • "I WOULD LIKE MY 5.00 REFUND FOR MY CHAT WITH REPAIR MAN"
  • "I would like a refund on a coffee pot."

Activation/ Cancellation

<1%
  • "To cancel an order"
  • "Unsubscribe STOP all ads perminently"
  • "cancel order"

Cards

<1%
  • "Ordered one Dustbuster last night and said shop didn't recognize my credit card so I did it again and this morning showed three. Don't know what's going on"
  • "How do you open your model HLVC315B to discard what you pick up?"
  • "No warranty registration card in box"

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