Black and Decker

I got to the wrong department at first, but that was my fault. I looked the number up myself.

That person was also very polite and helpful and got me to the right department (air conditioning) with the number just in case I got cut off when he transferred me (didnt get cut off). I was pleased with the entire experience!

The string sticks to itself breaks and I have to reload the string. All three rolls were doing this in first package.

So I bought a new pack of 3 cartridges at a higher price at Lowes. I thought maybe they were old but the second pack of three spools were worse than the last three. Used to cost $18 for 3 spools are now $28.48 for 3 100 yd of auto feed spools. And they are almost worthless.

Ive had this B&D weed eater for years.

Its actually my second one of same model. I love it but cannot tolerate stopping and fixing the spool wasting time and string.

The plastic part broke on the one I purchased in July and the same thing broke on the one month old and amazon will not let me return after 30 days. I have spent hours and hours trying to get someone to stand behind it. I purchased the extra insurance and still got nothing!@!!

I'm looking for help to get the lines full off my trimmer edger I can't find anybody there to answer a question I'm tired of pushing the *** buttons you should have a person ask somebody what you need help with I needed help with a trimmer edger number st4000 and all I do is get that dumb secretary that keeps on repeating the same *** messages get somebody human that knows what they're doing don't call their service line or helpline they're no help at all don't call your helpline

Terrible. They said theyd send me a replacement and did not.

Will report .. call me 651290**** urgent

I took several photos of my pole saw that was given as a safety award back in 2015, along with 2 other BD tools. I'm waiting on a response to see if the photos helped them determine what model it is.

I bought a Black and Decker 20V blower model LSW221. They give you a battery but no charger.

What good is a product without including a charger?

This is crazy; it is not plainly explained on the box. But when you get it home, you'll find out.

Just bought a new microwave and cannot open the door the clock will not set I put my food inside but it wont allow me to open the door what is going on wi

I upgraded to the new, bigger power stack, and my oscillator saw died. The battery won't work in my other tools.

I love my Dewalts, but I have had one small battery go bad. It just fell, and this time I don't know what happened.

There's a short issue if there's a bump, so it's hard to honestly get the performance they are capable of. I've dropped my older ones many times with the XR battery, but it never messed up the tool or battery.

I am still waiting for a resolution, but it is difficult to get in touch with them. Once you place an order online, there is no way to get a response from them.

As for cancellation, forget about it! I have already spent several days trying to contact them, and the only answer I received was, 'wait until you receive the item and then start the refund process.' They give you the runaround, and I am afraid that I might get stuck with the item!

I have six batteries need to be replaced three of them on my father and three of them belongs to me. He passed them down to me.

I've been trying to contact Black & Decker for six months. Call Customer Service Friday five times they never did send me

i got a hand vac as a gift. the battery wont hold charge.

the vac turns off after about 30 seconds. very hard to get to

customer support.