Pancho Ipw

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Verified Reviewer

See about a part a need

The beaters to my hand mixer went rusty and broke. My mixer is approximately 35 years old and still works like new. Unfortunately the beaters are not made anymore.
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User's recommendation: Buy black and deckers lasts for years !!!!

Jessa R Fjj

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Verified Reviewer

Did not work out of the box

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Bought B and D microwave from Bi-Mart new, in box. Did not work.-- all the touch controls were completely unresponsive.

Had bought it because it was cheap but it turned out to be very expensive in gas spent on the 30 mile round trip to the store. Add to that the strain of lifting and installing it ( I'm a five foot nothing 78year old lady), and time wasted reading all the instructions. This was the second B and D microwave I bought. The previous one failed after only a year.

Don't waste your time and money on this piece of abysmal workmanship.

The name Black and Decker used to mean something in this country. Now it means dishonest, cheap foreign trash.

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Preferred solution: I would like you to stop making cheap crap that does not work in order to foist it off on the struggling American public.

User's recommendation: Microwave failed right out of the box. Don't waste your time and money.

Robert F S

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Verified Reviewer

Bug zapper does not work.They NEVER called!!

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Terrible. No call back. Still waiting for customer service. Where are they ? Will I yea from them or not?
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Loss:
$75

Preferred solution: Price reduction

User's recommendation: Be aware of lack of customer service. No call back from anyone.what happened to customer service and responsiveness?

JEFFREY B Ihe

Products Suck

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Ordered the work bench and it delivered in 100 parts. Nothing lined up for assembly. I just threw the whole thing in the back of my truck to pitch in the dumpster Monday. Once again, my own stupidity to buy a B-D product. I will not do it again, but I feel bad for the younger guys that don't know any better and loose their limited income on crap products. I will do all I can to steer people away from this junk.
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Loss:
$50
Cons:
  • All products are crap

Preferred solution: NOTHING Lesson Learned

User's recommendation: Never buy Black and Decker

Virginia Z Ans

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Verified Reviewer

I got rid of my old Toaster Oven because I was using the new one and now I have none I could only send you a picture on the phone because I can not scan and I have no proof of purchase because it was

Complain about my new Toaster-Oven-Air Frier TO3217SS-LA loosing right side of door and it was only the 7th time I had used it. I could only send a picture to a phone number because I can not scan and I have no proof of purchase because it was a gift from my son. I do know that he bought it at Walmart in Puerto Rico but it is really not Walmart's fault
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Loss:
$75

Preferred solution: Full refund

Virginia Z Ans

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Verified Reviewer

Already wrote all the information and will not review until I see final resulta

Complain about my new Toaster-Oven-Air Frier TO3217SS-LA loosing right side of door and it was only the 7th time I had used it.
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Loss:
$75

Preferred solution: Deliver product or service ordered

Bob B Hgj

Missing Hardware

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I purchased a workmate 425 for my son here in Edmonton. I get it home and open the box only to find the frame and the 2 top boards in the box.

Mistakes happen, I get it !! The reason for this review? I called the Roper Road service center and talked to a wonderful lady there who I explained my situation with the workmate 425. I proceeded to tell her about the missing hardware, so she put me on hold to talk to the manager, fair enough.

She came back on the phone a few minutes later with sort of confused to tell me the manager says there's nothing they can do about it !!!

I could tell she felt I was being wronged and asked if she could put me back on hold to talk to the manager again. She gets back on the phone with an answer to me from the Manager in which I was told that if I want the missing hardware they sell it. Are you kidding me ??? To anyone reading this review stay as far away from this company unless you never have to deal with this place.

My biggest mistake was having a Dewalt Mancave which of course is owned by these snails. Anyone want to buy a large collection of Dewalt 20 volt and 60 V ??

I've learned the service at Milwaukee is great and so are the people there to deal with. Now I can see why there's a massive amount of terrible reviews for Black and decker .

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Pros:
  • Dewalt is my mancave theme
Cons:
  • Roper road service is terrible

Preferred solution: I want the missing hardware along with the directions.

User's recommendation: Stay away, terrible servucey

Jody C Jlg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Purchased black&decker compact washer on Feb/2023, the part’s quality isn’t good, break in 3months worse than Magic Chef brand. The process to get replacement parts took more than 3-4 months.

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Black and Decker - Purchased black&decker compact washer on Feb/2023, the part’s quality isn’t...
Black and Decker - Purchased black&decker compact washer on Feb/2023, the part’s quality... - Image 2
Still no resolution after 5 months but keep delaying dates to receive email update on shipping or tracking #. People who answered phone calls partially share the info that is outdated/old and have strong accents and difficult to understand. Had to inform to read whole records of the case number. Pretty badShocked
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Loss:
$500
Pros:
  • Looks sleek & nice
Cons:
  • Bad quality

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy even though the price is good/low!

Claud Lvc

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Verified Buyer
|

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Verified Reviewer
| map-marker Bengaluru, Karnataka

Repair of iron

Black and Decker - Repair of iron
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Black and Decker - Repair of iron - Image 3
i got my black and Decker iron repaired few months back.but the same issue has come up its red light is on when switched on and does not heat.
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Anonymous
map-marker Thunder Bay, Ontario

Machine will not turn on

I got it from a friend 2nd hand and used it once to make a really great loaf, the second time I used t two days later it would not start at all. The only difference was I used a different setting. I am using the online pdf manual and it's not easy.
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Daniel M Adx

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Verified Buyer

Dehumidifier

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Black and Decker - Dehumidifier
Black and Decker - Dehumidifier - Image 2
I sent my dehumidifier in for a warranty exchange last year in December so its almost been a year and I have called every month just about every week and just about every day and I keep getting the same excuse that they expedite this expedite that and tell the warehouse to hurry up on my order and all this and I just keep getting the runaround. I will never buy a black and Decker product ever again and I will make sure the rest of my family does not either, because this is poor business tactics and Im still waiting on my dehumidifier to this day 11-14-2023
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Loss:
$202

Preferred solution: I’d either like my full refund or upgraded dehumidifier with a built-in pump

User's recommendation: *** no

Anonymous
map-marker Miami, Florida

Return

The policy is terrible. Item does not work properly, but company refuses to provide refund. Only offers replacement. Return process is time-consuming inconvenient waste of time. Not buying from this low quality co. again. Black and Decker used to be respected name. Probably gone down tube since starting making in China.
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User's recommendation: Buyer beware

Susan S Kia

Black and decker stinks

I have been trying for weeks to get a simple battery charger replacement for a Black & Decker cordless screwdriver. No one seems to know where I can get it and keeps referring me to someone else. I went onto replacement parts and they were very kind, but they sent the wrong part they dont have one that matches. Kind of ridiculous that you can buy a screwdriver so cheaply, but you cant get in charger to help, I think Customer Service is absolutely ridiculous and a company with a big name brand. I think they should do better.
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Loss:
$39
Cons:
  • Replacement part help is ridiculous

Preferred solution: Replacement part

User's recommendation: Don’t expect help

Nixie Zod
map-marker Cedar Park, Texas

Automated recording did not answer my question! This 83yr old customer is fed up with automated customer service!

Was unable to get an answer for my question regarding what size and what wattage I needed for a lithium batter for a cordless Black and Decker hand vacuum!
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Chequita Reb

Small toaster oven

Looking for small toaster oven or under the counter one. Could you pleas tell me. Where you have an official black and decker store
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Preferred solution: Small toaster oven

Donnie F Pas

Cannot get answers from customer service

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No information available on returned item. Customer service has no information and there is no way to elevate problem
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Loss:
$500
Cons:
  • Poor customer service

User's recommendation: Don’t use

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