Black and Decker Reviews and Complaints
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Customers don't like
- Warranty
- Customer support
- Customer service
Customers like
- Very easy to use
- Tools
- Power shot was easy to use
filters
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Over the last couple years I purchased several hand vacuums (which worked ok until battery went out) they were replaced under warranty. Also purchased a edger/trimmer Model NST8118 and Blower Model NSW18. Both used 18V batteries. Batteries do not hold charge so I...
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Company wrote 0 private or public responses to the review from Oct 02.
My new Black & Decker MM2000 13 Amp Corded Electric Mower (20-Inch) went up in smoke today. It had had minimal use since June 20, 2018 when I first unpacked it. Needless to say, I will never buy another B&D product again. I wasted over $200 for the mower and a lot of...
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Company wrote 0 private or public responses to the review from Oct 02.
Over the passed 12 years I have purchased at least 5 or more Black & Decker irons but I guess that's my fault for thinking each time because of the "brand name" Black & Deker which I thought was suppose to stand for a certain standard of quality things might turn out...
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Company wrote 0 private or public responses to the review from Sep 03.
Black and Decker - This produce does not work at all! $
Bought a black n decker lithium hand vac.it does not work at all!!i used it in our new camper and the thing thats sapposed to collect the stuff it sucks up is empty and it doesnt suck up much of anything but yet the filter gets clogget every time i us it for like one min. 
Company wrote 0 private or public responses to the review from Aug 09.
Product
I am desperately trying to reach someone at B&D to help me with this tool. It is the 3.6 Lithium Compact Garden Shears and Trimmer Combo with Rechargeable Battery and Charger. I have purchased several of these over the past few years and usually they last a few years....
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Company wrote 0 private or public responses to the review from Aug 02.
Just bought the package with the pruner and the loper and while using the pruner for the first time, THE SPRING POPPED OFF. It is not easy to use without the spring, and in fact I caught my finger in it which is how I noticed the spring was gone. I purchased this...
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Company wrote 0 private or public responses to the review from Jul 23.
Black and Decker - Dissapointed
I purchased a black and decker large toaster oven with dials. First toaster dial stopped working they offerred to upgrade me to digital and i pay the difference. I declined. I didnt feel i should have to pay to replace a defective product. As of today nine of dials work. I will spend my money on better made products. Black n decker has been a huge diappointmed. Definetly inferior.
Company wrote 0 private or public responses to the review from Jul 02.
Ordered lawn mower CM1936Z through Amazon which was delivered April 24th by UPS late afternoon. After rolling mower out of the box and lifting handle, I noted the bail handle hanging free. I completed the assymbly instructions and found nothing showing how to engage...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Apr 24.
Black and Decker - Dustbuster robotic vacuum
No one answered when I called. I have attempted to call multiple times. I was not a "pissed customer" I simply had a question about my vacuum. I am concerned it is not working correctly.
Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Apr 13.
Similar to Black and Decker
I wanted to tell Black and Decker UK how unhappy I am with their battery charger, Part number 90590289, but there are no contact details on the website, no phone numbers, email address, nothing just an endless run around - so if anyone reads this, the battery charger...
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Company wrote 0 private or public responses to the review from Apr 09.
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- Customer support
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Why not contact Black & Decker, since they made it and you say it has a warranty.