804 Black and Decker Reviews | blackanddecker.com @ PissedConsumer

Bob C Wgk

Pool pump does not work and no help on weekends

Sep 23, 2023

1.0

Product is new and doesnt work.piece of garbage I just purchased cover pump end of last summer used it a few times. I went to use it after first rain,water filled on pool cover and pump never came on and it is filled way above water level for pump to automatically start pumping.doesnt work

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Loss:

$130

Preferred solution: Full refund

User's recommendation: Don’t buy black +decker products

Connie P Jlf

Still have not received my parts!

Sep 18, 2023

1.0

Original review Sep 18, 2023

Called 5weeks ago. About missing parts, that were shown on the Instructions to be in the box. Still have not received them and seems even though the box was sealed, when I got, in no hurry to resolve the issue. Next step is BBB is guess.

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Loss:

$400

Pros:

No e

Cons:

No customer service whatsoever

User's recommendation: Do not buy black and decker products.

1 comment

Sep 18, 2023 Connie P Jlf #2390822

If they give you a ticket number for your request it doesn’t seem to do any good. I ask to speak to a supervisor and was told by the last rep they do not have supervisors! Imagine that.

0 0

Gavin S Kzk

Terrible customer service, dishonest about policy

Aug 15, 2023

1.0

Every Black& Decker product I ever purchased was cheap and worthless. This time after my fan broke after 5 days of use, I decided to get a replacement through the warranty. After going through what was required to get a replacement, I was told I would get the new fan in the mail in 12 days or less. This was at the beginning of summer and now it is coming to the end of summer and I still don't have The fan I needed. So needless to say I spent the summer sweating like a pig. I called them a handful of times and just got a short, rude reply that I needed to be patient and that they were a lot of people ahead of me, which I'm sure there is because their products sucks so badly. I honestly don't think I am going to get the replacement and that they were just blowing sunshine at my *** I will never buy another black and decker product again in my life.

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Loss:

$55

Cons:

Dishonest regarding the return and warranty
Bad customer service
Cheaply manufactured

Preferred solution: I would like the replacement they promised me months ago and would like it expedited to me immediately.

User's recommendation: Spend a little more money for a product that will last

Ram S Hvj

Black & Decker it's not working on off

Aug 30, 2023

on off problems not good work please help me sir& madam . my district hoshiarpur Punjab please send me number my near good mechanic.

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Preferred solution: Full refund

Adrian F Tde

In need of help on a new product

Aug 28, 2023

1.8

I tried to call twice and could not get any help. I was on the phone for the past hour and received NO help. Incredibly frustrating

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Cons:

Customer service was terrible

Preferred solution: Full refund

User's recommendation: Avoid! Avoid!

Gavin S Kzk

Poor quality and worse customer service and return/warranty resolution

Aug 14, 2023

1.5

I bought a stand up fan from black and Decker that only lasted about 5days before making a loud screaming noise. I called and went through the return through the warranty and was told I would receive my new replacement fan in two weeks and haven't received it and it's been a couple of months. I've called them four times to ask where my fan is and they just said tough, you'll just have to wait because we have a lot of people in front of you. This company sucks and I'll never buy another one of their products again.

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Cons:

Everything terrible products

Preferred solution: Full refund

User's recommendation: Never purchase a product from Black and Decker. Everything is cheap but made very poorly and it won't last.

Charles H Xmj

Chain saw is leaking

Sep 16, 2023

Good products Horrible support It took 45 minutes and 4 phone transfer to get the name and phone number of a local repair service - and then it turned out that the service company did not repair B&D saws That was after multiple people interrogating me about the model, serial number, problem etc

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Loss:

$125

Pros:

Good products

Cons:

Customer service

Preferred solution: Repair or assistance in repairing the product

User's recommendation: Find out who and where local repair service is - before you buy

Rick C Tne

Faulty Auxiliary Handle

Jul 15, 2023

2.9

The auxiliary handle on this LST300 keeps slipping as I am using it. I have to reset it to the correct position that I want it every couple of minutes. This is the 3rd one I have had and they all have done the same thing. I can't believe that I am the only person with this issue as all 3 units have had this same problem. I have reported this to Black & Decker several times as it is very inconvenient and can possibly cause an injury. I have suggested that they send out a representative to see first hand what I am experiencing, but I guess they are not interested. I believe their quality of products is lacking. I have been very happy with their products in the past and have many of their battery operated tools and this is why I have tried to stay with them since the batteries are interchangeable. Prior to this I had a Black & Decker LST220 with the same type of handle for over 10 years that never gave me any problems.

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Loss:

$10

Pros:

Interchangeable batteries

Cons:

Pour craftmanship

Preferred solution: I would like a representative to look at my weed eater problems and get it to work properly.

User's recommendation: Don't purchase this unit

Adrian F Are

Saukville, Wisconsin

In need of help on a new product

Aug 29, 2023

1.0

Absolutely terrible customer service and support. I had just purchased a new portable air conditioner for $500 and had a question regarding the exhaust port. No one was willing to help and they could not transfer me to anyone that could. A complete waste of an hour trying to get an answer that I ended up finding in 5 minutes on google. Joke!!!

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LMJJ

Awful Experience- Will NEVER buy from B&D again!

Aug 30, 2023

Was strung along for 2 months by customer service regarding a replacement part. Spent hours speaking with different reps who refused to assist or give any updates, nor would they provide a case # to reference, escalation #, or transfer me to a supervisor/manager. I ended up throwing away the nearly new AC unit and am out hundreds of dollars and hours of my time.

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Loss:

$450

Preferred solution: Apology

User's recommendation: Shop Competitors Instead

Aliza Z Opg

Iron not working

Apr 21, 2023

My iron is not working at all Since I purchased it it is showing this issue Kindly resolve this issue Steam iron not working Water not coming So resolve it plz Creating a lot of mess I want the answer for that Thannks

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Preferred solution: A person to fix this

User's recommendation: Kindly be aware

Anonymous

PissedConsumer5032004

Williston, North Dakota

Crap batteries beware!

Aug 31, 2023

1.0

Black&Decker knowingly sells products that they know have fault batteries! It's nothing new! And when the customer person (definitely not customer service!), says that he will send one out right away! Just know nothing is coming! Black&decker doesn't even have batteries to send! They know you will go buy a cheep knockoff, and get by without b&d doing anything! That's the only way B&D can make money! By ripping off customers! 0 stars.

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User's recommendation: Purchase anything but black&decker!

Mary B Jah |

Centreville, Virginia

Iron malfunction in under 1 yr.

Jun 30, 2023

2.0

Updated by user Jul 01, 2023

I will probably consider another product first.

Original review Jun 30, 2023

I purchased a Black and Decker Iron and it did not hold its heating temperature and was malfunctioning within a year of purchase.. When I called the customer service line I spoke with an individual who was very difficult to understand. I explained the problem and she basically started arguing with me and telling me it was my fault. Frustrated I thanked her for her time and stated I was very dissatisfied with my customer service experience. I recalled the customer service line and spoke to a helpful individual who I could understand. She said my product was in Warranty and sent me an email on how to replace it. However, this involved cutting off the cord and sending a picture and paying a shipping fee to replace the defective item. Also, the replacement item would not be shipped until they received the required documentation, leaving me without an iron for at least 7-10days. All this,"Hoopla," took at least 2 hours of my time. Totally frustrated, I probably will just go purchase another iron, because the Warranty return policy is so convoluted. I really do not know why I have to pay for shipping when their product did not function properly within a 1 yr. time frame. I guess this is their intention, to make it so complicated to adhere to all the Warranty requirements, that you just give up. Going Forward, I will probably be very guarded purchasing Black and Decker, where I used to consider them one of my preferred brands. Very disappointed in the entire experience.

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User's recommendation: Very very guarded about Warranties.

Anonymous

PissedConsumer5062709

Cupertino, California

Trimmer issues

Sep 06, 2023

2.1

Hard to get to agent . Left phone no no one called back . Trimmer not feeding line this is my 3rd trimmer with same issue

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User's recommendation: Call customers back

Jaelen Gzz

Need a replacement part

Aug 26, 2023

5.0

Needed a replacement part. Customer service was excellent in helping me with that. Very polite and helpful.

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Anonymous

PissedConsumer5127822

Chicago, Illinois

I want to lnow where to buy a b&d flex portable vacuum?

Sep 19, 2023

There is no issue with Black&Decker. The issue is with your pissed company. I only wanted to find how to buy one of their products, a small vacuum cleaner. You led me down an impossible rabbit hole that led me into a tangle of things I never wanted. I gave up on your suggestion and turned to my Lord in prayer telling Him how much I needed that little vacuum. A day or so later, tonight, I opened my phone and it opened to deals on exactly what I wanted/needed. I got exactly what I wanted at the fraction of the cost I would have paid if I followed your advice.

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User's recommendation: Stay away from companies with "pis..d" in their name. Such a company will only frustrate you and your efforts.

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Top Black and Decker Reviews

"Need a replacement part"

"Pool pump does not work and no help on weekends"

Black and Decker Reviews

Pool pump does not work and no help on weekends

Still have not received my parts!

Terrible customer service, dishonest about policy

Black & Decker it's not working on off

In need of help on a new product

Poor quality and worse customer service and return/warranty resolution

Chain saw is leaking

Faulty Auxiliary Handle

In need of help on a new product

Awful Experience- Will NEVER buy from B&D again!

Iron not working

Crap batteries beware!

Iron malfunction in under 1 yr.

Trimmer issues

Need a replacement part

I want to lnow where to buy a b&d flex portable vacuum?

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