Black and Decker

bought 20.3 in. 1.7 cu.

ft. 6-Cycle Portable Top Load Electric Washing Machine. employee mina said there is no request #81473 in existence. said there is no request #1236****.

she said there is no such dept to fix washer, refused to give me her supervisor. mina refused to give me her last name to file a complaint. escalation #1236**** was closed with no one ever from the email service@***q***.com contacting beyond in 96 hours. no one one ever contacted me about a faulty adpater and hose for washer or even knew how to measure it.

i will never buy from this company again. mina claims she will get back to me and never did. claims she cant make any promises of when they can contact me. said there is no trouble shooting dept.

claims i never sent any photos and was lying constantly. I HAVE SCREENSHOTS THAT I SPOKE TO ANOTHER EMPLOYEE AND MY CASE EXISTS!!! disgusting service!! I paid OVER $400 for this washer and enployees cant even call me or contact me??

i had to dig into their website to find a number to contact since none of these requests were ever responded to but sadly her advice didnt help. The dimensions in mm means that i cant find any adapter in the USA in inches that fits. i went to home depot and they cant even help me, even a plumber could not assist me.hose is pathetically short and adapater cant fit any of my faucets company knows American customers cant get this to work in America!!! DONT WASTE YOUR MONEY!!

they closed the case without ever contacting me. A JOKE.

This is the second time I've called to try to get the parts I paid for and didn't receive. I got sent a part that I didn't order.

B&D took out the money out of my account almost as soon as the order was placed. That was May 2. I received a box on May 10 containing a discharge chute. I had ordered 2 front wheels and a replacement blade.

I called on Friday, May 10 in the afternoon and after giving the info to a rep, was disconnected. U never called back. I called again and after being on hold for 17 minutes (at 4:08 CST)was hung up on and told to call back Monday by a recording.
Today I called at 7:40 am CST to hopefully avoid the rush and after being on hold for 39 minutes got a chance to talk to Crystal. She took my info and put me on hold so she could re-place the order.

When she came back on I was told that some of the parts I needed were on back order. I told her to cancel and issue a refund. She told me I would have to talk to "Tier 2" in order to get a refund. That was at 8:33 am CST.

I sat on hold (now I'm curious as to just how screwed up this is) and at 11:32 am CST ... after being on the phone for 3 hours and 50 minutes ... wait for it!...got disconnected again.
I had avoided contacting cub cadet at the web site as I know a chatbot is not going to authorize a refund. Besides, there was no reply window available when I did try to chat with the cub cadet bot.
This is theft ...

at the very least, of my time.

In excess of 5 hours spent on hold. I want my money returned and I will buy a new mower from an entity that doesn't torture their customers.
Tedd Meredith
COM Order 55 6992*** *01
Customer 00190201

The *** that actually turns on my portable dryer BLACK+DECKER BCED26 is cheaply made. It is also weirdly designed so a typical replacement *** will not work for it.

I've contacted Black N Decker customer support I kid you not at least 20 times and they have yet to send me a replacement *** and continue giving me the run around. I've come across one agent that went above and beyond to help me, but he works in a department that cannot resolve the issue at hand. The folks working in the positions to help are NO HELP whatsoever.

They are the worst and this is not my first time having an issue with them. I will never ever purchase another Black and Decker product and I'm pretty upset that I spent hundreds of dollars on a dryer that is essentially a piece of crap and have parts that they can't even replace because they're cheaply made pieces of garbage.

I received for my birthday a new Black and Decker 20v lithium ion Drill/Driver...

took it out of the box to charge the battery and no charge. Either the battery or the charger is not working...it just keeps flashing red.

I called all their customer service numbers trying to get to a live agent and that will not happen. They want you to open a warranty claim on a brand new product? They directed me to chat with Emma(virtual) on their website and she was texting me in a totally different language? What a joke.

A good company starts with outstanding customer service...Black and Decker is the exact opposite of that definition. I wasted two hours trying to get through to somebody. If the management thinks this is the way to endear themselves to their customers they will find out soon it is not. Unfortunately, they appear so tuned out and disinterested in customer satisfaction that nothing will change.

On the positive side, I invite any Black and Decker employee from their management team to use their system and try to get through and see what the experience is like.

Maybe that will help change things. Totally frustrated.