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REFRAIN from buying any B&D products

1.0
Black and Decker - REFRAIN from buying any B&D products
Dont trust the positive reviews, they are paid! I'm writing this after careful consideration and after giving too much of my patience and time with Black and Decker. The mop may be good, but for me it gave away after 15 days of use. The steam stopped getting generated....
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#3912856 Review #3912856 is a subjective opinion of poster.
Cons
  • No customer service whatsoever
Preferred solution
Full refund
New Reviewer

Problem with Dustbuster- battery

3.7
Original review updated by user Sep 29, 2022
I called 1st time. Waited for email I was told to respond to- it never came. On 9/29 called again. Spoke to a nice guy who asked for Mod : Ser number which I said there is only the Mod. ID. He said the Serial # is there. It i only a sticker under the Dust cup w/ a# for...
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#4030255 Review #4030255 is a subjective opinion of poster.
Pros
  • Good products
Cons
  • Service was terrible
Loss
$38
Preferred solution
Swap out the bad one for one that holds a charge. From those that gave me this gift they say it was around $40
New Reviewer

Dustbuster problem

3.7
When i use vacuum it turns off for a bit then I I turn it off for a bit, then it continues the on/off . I love this product and hope you can resolve. I sure cant afford it right now
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#4010719 Review #4010719 is a subjective opinion of poster.
Pros
  • Need my problem resolved
Preferred solution
??

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Need help to replace part

1.1
This makes the second Black & Decker steam mop that has broke in the same spot it cost me over $400 you think that they would just replace it with something different I wonder how many other people are having problems with it. One pissed off customer

User's recommendation: I recommend Black & Decker as long as they stand behind their product and replace things that tear up.

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#3940343 Review #3940343 is a subjective opinion of poster.
Location
Spring, Texas
Loss
$400
Preferred solution
Full refund

Faulty hand held vacuum

1.0
I thought that perhaps Amazon had faulty hand held vacuums that were in their shipment from Black and Decker, however that was not so. I went to Walmart and inspected and tried to put together the identical model that was in their store. However, I encountered the same malfunction I wasnt able to connect the 2 pieces. There is something definitely wrong and Black and Deckers customer service had no interest in my problem.

User's recommendation: This particular model which they are selling but is one of the older ones is a “no buy.” For.

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#3932385 Review #3932385 is a subjective opinion of poster.
Location
Cliffside Park, New Jersey
New Reviewer

No response

I have approached a black and decker iron box dealer from nacharam name Ambika kitchen world phone 040-2715**** He collected rs1200 for repair of 2400 watts iron it was not working again I approached Rathan Jain of the shop No satisfaction please attend
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#3909807 Review #3909807 is a subjective opinion of poster.
Location
Hyderabad, Telangana
Loss
$40
Preferred solution
Deliver product or service ordered
New Reviewer

I need my microwave replaced.

1.0
My microwave needs replaced, it is still under warranty and no one has helped me. I have had it for 6 months and paid over 100 dollars for it. It stopped working for no reason after five months. Ive submitted my receipt And have not been offered a solve. TERRIBLE customer service.
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#3908819 Review #3908819 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$107
Preferred solution
Full refund
New Reviewer

My 18v weedeater is broke

2.0
My 18V black and Decker weedeater string housing broke I had another weedeater the exact same didn't work at all I wanted to do was swap out the string housings I googled it several times and it would only tell me how to put new string on it. It never showed me how to take the housing off ever. I called customer service and she had to have the model number and serial number I could not read them on either one wore off. You all at black and decker need to get some new insight on your equipment

User's recommendation: Don't buy black and decker.

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#3901819 Review #3901819 is a subjective opinion of poster.
Location
Kansas City, Missouri

The service is crap! My old products say made in USA not like today’s junk.

1.8
Ive spent valuable time typing crap that a live person could have cleared up in have the time! But then maybe everything had to be translated into Vietnamese.

User's recommendation: Buy quality in today’s products not what your Dad used.

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#3895852 Review #3895852 is a subjective opinion of poster.
Location
Inwood, West Virginia

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Ac dissatisfaction

Hi Potable AC unit stop working. Sent the unit in for warranty and never heard back from your warranty department and no one knows what has happened to me ac. Very poor service on your companys behalf. I need some information regarding my unit that was sent back in late may.

User's recommendation: Keep away from there products….

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#3893410 Review #3893410 is a subjective opinion of poster.
Cons
  • To many to list
Preferred solution
My product back
New Reviewer

Iron not working

1.0
Bought the Corless Iron 1 month back from Amazon India, in mumbai and now its not working ?? Where can I exchange it ?

User's recommendation: Don't buy.

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#3887407 Review #3887407 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Last Black and Decker product for me!!!!

1.7
Bought bug zapper used for under a year I dont have receipt so Im told Im on my own. Im just shy of 80 and I dont know where Im at most of the time much less a receipt. Im barely making it bye. Thing is I purchased and didnt abuse the product and $30 may not seem much to Black and decker but to me its the difference between hamburger and baloney. So I guess its baloney this month.

User's recommendation: Company DOES NOT stand by it’s product save your money.

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#3867071 Review #3867071 is a subjective opinion of poster.
Location
Azusa, California
Pros
  • Cheap
Cons
  • Cheap
Loss
$30
Preferred solution
Price reduction

Iron not working

Broken iron it was brought in April 2022 And they helping me to get a replacement iron and I’m having a hard time doing that
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#3862488 Review #3862488 is a subjective opinion of poster.
Location
Buffalo, New York

Black&Decker Microwave Oven

I called and registered my complaint but till now nobody came or checked. Still the same situation persists.
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#3860393 Review #3860393 is a subjective opinion of poster.
Location
Thrissur, Kerala
New Reviewer

Battery problems

1.0
Black and Decker - Battery problems
Black and Decker - Battery problems
You are eligible for this very bad service .friend not purchase of any type of battery from DECOR Company

User's recommendation: Very Bad service of this company.

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#3857279 Review #3857279 is a subjective opinion of poster.
Location
Indore, Madhya Pradesh

Faulty appliances

1.0
Safety feature to stop boiling water wouldn't kick in until 4 mins after water has been boiling. That is a long time if the water is already at boiling point, or if there is no water left in kettle. Also handle was piping hot to touch... Surprised B&D would release such a product. I was raised with B&D and believed in them, but I have now gone to another brand. Lastly, couldnt get hold of customer service ... no 800 number, can only write. That sucks! Denis
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#3850184 Review #3850184 is a subjective opinion of poster.
Location
San Jose, California

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