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Black and Decker

Black and Decker

www.blackanddecker.com
What is your customer experience with Black and Decker?

Black and Decker Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Black and Decker has 2.4 star rating based on 441 customer reviews. Consumers are mostly dissatisfied.

  • 32% of users would likely recommend Black and Decker to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap, Very easy to use, Good pricing.
    Cons: Customer service, Very poor product support, Customer support.

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Media from reviews

Black and Decker - TERRIBLE
Black and Decker - I need six big batteries still under the warranty LB2X4020( I need six...Black and Decker - Black decker लन मवर क मटर खरब ह गय नई लन हBlack and Decker - To cancel an orderBlack and Decker - Water cooler issue swipingBlack and Decker - Water cooler issue swiping - Image 2Black and Decker - Water cooler issue swiping - Image 3
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Top Black and Decker Reviews

Positive Review

"Pbattery wont charge. I sent it back and second one eont charge. I was given a 20 dollar credit. I am fine. But i was never pussed off. Things happen and thats ok. I am behind B and D aroduct failure"

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Sent drill back and 2nd one still wouldn't charge. Was given a credit. I'm ok and thank you. I will continue to use B and D.

Critical Review

"My iron is not repaired since last 2 months"

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This company service center is itself a fraud. They have given their after sales service to SRM Enterprise which is also looks like a fraud one. They commit...

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Feliciana Ona
map-marker Noida, Uttar Pradesh

My iron is not repaired since last 2 months

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This company service center is itself a fraud.

They have given their after sales service to SRM Enterprise which is also looks like a fraud one. They commit you to come and do the repairs but intentionally gives you the wrong time and never comes.

I have a iron steam press which has not been repaired since last 2 months and even now also the technician is not ready to come they only issued me a tivket no. BND250********. 971668**** & +91 6364 *** *02 are the numbers of their service center but no one answers the calls.

Will request not to buy amy product from this company. Instead go with bajaj, philips, morphy richards etc atleast they give after sales service on time and resolves the issue in just 3-4 days.

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User's recommendation: Never buy this product if you want good service after sales

victoria Sru

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

TERRIBLE

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Black and Decker - TERRIBLE
Original review updated Feb 12, 2025

bought 20.3 in. 1.7 cu.

ft. 6-Cycle Portable Top Load Electric Washing Machine. employee mina said there is no request #81473 in existence. said there is no request #1236****.

she said there is no such dept to fix washer, refused to give me her supervisor. mina refused to give me her last name to file a complaint. escalation #1236**** was closed with no one ever from the email service@***q***.com contacting beyond in 96 hours. no one one ever contacted me about a faulty adpater and hose for washer or even knew how to measure it.

i will never buy from this company again. mina claims she will get back to me and never did. claims she cant make any promises of when they can contact me. said there is no trouble shooting dept.

claims i never sent any photos and was lying constantly. I HAVE SCREENSHOTS THAT I SPOKE TO ANOTHER EMPLOYEE AND MY CASE EXISTS!!! disgusting service!! I paid OVER $400 for this washer and enployees cant even call me or contact me??

i had to dig into their website to find a number to contact since none of these requests were ever responded to but sadly her advice didnt help. The dimensions in mm means that i cant find any adapter in the USA in inches that fits. i went to home depot and they cant even help me, even a plumber could not assist me.hose is pathetically short and adapater cant fit any of my faucets company knows American customers cant get this to work in America!!! DONT WASTE YOUR MONEY!!

they closed the case without ever contacting me. A JOKE.

View full review
Loss:
$400
Cons:
  • Cant work in usa

Preferred solution: Full refund

Baleria Wdn
map-marker Los Angeles, California

How do you get the spool up of the weed eater number St 4000

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I'm looking for help to get the lines full off my trimmer edger I can't find anybody there to answer a question I'm tired of pushing the *** buttons you should have a person ask somebody what you need help with I needed help with a trimmer edger number st4000 and all I do is get that dumb secretary that keeps on repeating the same *** messages get somebody human that knows what they're doing don't call their service line or helpline they're no help at all don't call your helpline

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User's recommendation: Don't call their helpline or the customer service because they're no *** help at all

Lashae Yia
map-marker Naperville, Illinois

Want it fixed! Or new onev

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Terrible. They said theyd send me a replacement and did not.

Will report .. call me 651290**** urgent

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Gary T Bsb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Polesaw

I took several photos of my pole saw that was given as a safety award back in 2015, along with 2 other BD tools. I'm waiting on a response to see if the photos helped them determine what model it is.

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Pros:
  • All the b&d items i have purchased are are still working like new for the last 10 years

Preferred solution: Just a response if they could determine the model purchased Back in 2016

User's recommendation: I would recommend if you need technical support you will be most pleased

DKojak k

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No charger?

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I bought a Black and Decker 20V blower model LSW221. They give you a battery but no charger.

What good is a product without including a charger?

This is crazy; it is not plainly explained on the box. But when you get it home, you'll find out.

View full review
Pros:
  • Good company
Cons:
  • Sell a battery operated product with no charger
  • Bad marketing

Preferred solution: Full refund

Jakyia Dft
map-marker Chicago, Illinois

Microwave is loc

Just bought a new microwave and cannot open the door the clock will not set I put my food inside but it wont allow me to open the door what is going on wi

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Steven W Gfv

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Verified Reviewer

Defect on new power stack batteries

I upgraded to the new, bigger power stack, and my oscillator saw died. The battery won't work in my other tools.

I love my Dewalts, but I have had one small battery go bad. It just fell, and this time I don't know what happened.

There's a short issue if there's a bump, so it's hard to honestly get the performance they are capable of. I've dropped my older ones many times with the XR battery, but it never messed up the tool or battery.

View full review
Loss:
$325
Pros:
  • Xr by far is the faster reliable nice grip durable by far the best
Cons:
  • You need ro have quality control or tech see why the new lower stacks can be drop or ran hard

Preferred solution: My awesome tool back there 2024 I want the xr battery If can if not I'll take another power stack 20v 5ah my oscillating multi tool is 3 speed xr dcs356 ty2 20v I'd DNHQN11

paul e Pxh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To cancel an order

Black and Decker - To cancel an order

I am still waiting for a resolution, but it is difficult to get in touch with them. Once you place an order online, there is no way to get a response from them.

As for cancellation, forget about it! I have already spent several days trying to contact them, and the only answer I received was, 'wait until you receive the item and then start the refund process.' They give you the runaround, and I am afraid that I might get stuck with the item!

View full review
Loss:
$33
Pros:
  • Fast delivery
Cons:
  • Customer service was terrible

Preferred solution: Full refund

User's recommendation: I order a cordless screwdriver, but with120 minutes I realized that it is not what I want, iit is almost a week and instead of canceling my order they sent it !Now I am trying to get a refund, although the way they operate it might be hard to reach a definitive answer .

tedd m Wld

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Verified Reviewer

Wrong parts delivered

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Black and Decker - Wrong parts delivered
Updated by user May 31, 2024

Waiting on my bank to finish their investigation

Original review May 16, 2024
This is the second time I've called to try to get the parts I paid for and didn't receive. I got sent a part that I didn't order.

B&D took out the money out of my account almost as soon as the order was placed. That was May 2. I received a box on May 10 containing a discharge chute. I had ordered 2 front wheels and a replacement blade.

I called on Friday, May 10 in the afternoon and after giving the info to a rep, was disconnected. U never called back. I called again and after being on hold for 17 minutes (at 4:08 CST)was hung up on and told to call back Monday by a recording.
Today I called at 7:40 am CST to hopefully avoid the rush and after being on hold for 39 minutes got a chance to talk to Crystal. She took my info and put me on hold so she could re-place the order.

When she came back on I was told that some of the parts I needed were on back order. I told her to cancel and issue a refund. She told me I would have to talk to "Tier 2" in order to get a refund. That was at 8:33 am CST.

I sat on hold (now I'm curious as to just how screwed up this is) and at 11:32 am CST ... after being on the phone for 3 hours and 50 minutes ... wait for it!...got disconnected again.
I had avoided contacting cub cadet at the web site as I know a chatbot is not going to authorize a refund. Besides, there was no reply window available when I did try to chat with the cub cadet bot.
This is theft ...

at the very least, of my time.

In excess of 5 hours spent on hold. I want my money returned and I will buy a new mower from an entity that doesn't torture their customers.
Tedd Meredith
COM Order 55 6992*** *01
Customer 00190201
View full review
Loss:
$120

Preferred solution: Full refund

User's recommendation: avoid

Terry C Csz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mobile, Alabama

I need six big batteries still under the warranty LB2X4020( I need six of these

Black and Decker - I need six big batteries still under the warranty LB2X4020( I need six...

I have six batteries need to be replaced three of them on my father and three of them belongs to me. He passed them down to me.

I've been trying to contact Black & Decker for six months. Call Customer Service Friday five times they never did send me

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User's recommendation: I can’t get in touch with nobody Black and Decker. Do not respond back then you fix it or Customer Service can’t send you an email.

Anonymous
map-marker Wayne, New Jersey

Poor quality

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i got a hand vac as a gift. the battery wont hold charge.

the vac turns off after about 30 seconds. very hard to get to

customer support.

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User's recommendation: look for a better hand vac

Samreen J Wpi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My vaccum cleaner is not getting charged

My vacuum cleaner is not working, so I need someone to fix it. Please call me or give your customer care number, as I am not being able to call. The call is getting disconnected.

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Preferred solution: My vaccum cleaner is not getting charged ..so i need someone to fix it..

Bedelia D
map-marker San Jacinto, California

Animal repeller not working correctly

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Black and Decker - Animal repeller not working correctly

I believe I put this device together correctly. However, theres one piece extra and have no idea where it goes.

This is a motion detector that sprays water on unwanted animals in my yard (cats). At the moment I'm manually turning the faucet on.

I need assistance. Can't seem to contact anyone @ the 888#

Frustrated.

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User's recommendation: Not really

Kanetra T

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service is the worst *** on dryer broken

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Contains 1 confidential file for company representatives

The *** that actually turns on my portable dryer BLACK+DECKER BCED26 is cheaply made. It is also weirdly designed so a typical replacement *** will not work for it.

I've contacted Black N Decker customer support I kid you not at least 20 times and they have yet to send me a replacement *** and continue giving me the run around. I've come across one agent that went above and beyond to help me, but he works in a department that cannot resolve the issue at hand. The folks working in the positions to help are NO HELP whatsoever.

They are the worst and this is not my first time having an issue with them. I will never ever purchase another Black and Decker product and I'm pretty upset that I spent hundreds of dollars on a dryer that is essentially a piece of crap and have parts that they can't even replace because they're cheaply made pieces of garbage.

View full review
Loss:
$369
Pros:
  • No pros
Cons:
  • Terrible & nonexistent customer service
  • Faulty products and parts

Preferred solution: Replacement *** they have refused to send me.

User's recommendation: Do yourself a favor & do NOT buy anything Black and Decker

Paul J Rgs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

What a terrible experience with Black and Decker. It's very obvious they could careless about their customers. I'm wondering if any of their management team has ever tried to call customer service??

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Contains 3 confidential files for company representatives

I received for my birthday a new Black and Decker 20v lithium ion Drill/Driver...

took it out of the box to charge the battery and no charge. Either the battery or the charger is not working...it just keeps flashing red.

I called all their customer service numbers trying to get to a live agent and that will not happen. They want you to open a warranty claim on a brand new product? They directed me to chat with Emma(virtual) on their website and she was texting me in a totally different language? What a joke.

A good company starts with outstanding customer service...Black and Decker is the exact opposite of that definition. I wasted two hours trying to get through to somebody. If the management thinks this is the way to endear themselves to their customers they will find out soon it is not. Unfortunately, they appear so tuned out and disinterested in customer satisfaction that nothing will change.

On the positive side, I invite any Black and Decker employee from their management team to use their system and try to get through and see what the experience is like.

Maybe that will help change things. Totally frustrated.

View full review
Loss:
$110
Pros:
  • Have a large array of products
Cons:
  • Customer service is the absolute worst

Preferred solution: New charger and battery

User's recommendation: Strongly recommend you buy nothing from them because if you need help or service you can forget about it and just write off your investment.

About

Related Companies

Stanley Black And Decker, Craftsman, DeWalt, Cub Cadet, Troy Bilt

Summary

Black and Decker was founded by Alonzo Decker and Duncan S. Black in 1910. Black & Decker is a manufacturer and marketer of power tools and accessories, hardware and home improvement products, and technology based fastening systems. Products and services are marketed in more than 100 countries, and the company has manufacturing operations in eleven countries. The company proposes such kind of products as cleaning products, energy series, power tools, hand tools, outdoor tools, home products, screwdrivers, automotive and more. The customer service is available at 410.716.3900. The corporate office of the company is based at
701 E. Joppa Road Towson,
Maryland 21286.

Black and Decker reviews and complaints

Black and Decker is ranked 365 out of 4812 in Appliances and Electronics category

Area Served

USA, Canada

Payment Methods

MasterCardVISAAmerican Express

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